If you are in need of serious medical attention, CALL 911 or go to your nearest Emergency Department.

Alternatives to ED
(Markham Stouffville Hospital does not own, operate or have any affiliation with the organizations listed. Information on this page is for reference only and Markham Stouffville Hospital does not endorse any of the listed organizations)

Call your doctor or go
to Health Care Connect

Telehealth Ontario
Phone: 1-866-797-0000
TTY: 1-866-797-0007

Box Grove Medical Centre
110 Copper Creek Dr
Hours: Mon-Thu 8am-8pm
Fri 8am-5pm
Sat,Sun/Holidays 9am-2pm
Phone: 905-472-8911

CMC Medical Centre
7720 Markham Rd
Hours: Mon-Thu 9am-5pm
Sat 10am-5pm
Sun 12pm-5pm
Phone: 905-471-5330

United Urgent Care Clinic
(Located inside Walmart)
500 Copper Creek Drive

Hours: Mon-Fri 3pm-10pm
Sun 10am-6pm
Phone: 905-205-1400

Family Care Physicians
9275 Hwy. 48
Hours: Mon-Fri 9am-8pm
Sat/Sun/Holidays 9am-4pm
Phone: 905-472-0010

Markham Heritage Health Clinic
5970 16th Ave
Hours: Mon-Wed 9:30am-8pm
Thurs 9am-8pm
Fri 9am-2 pm
Sat 10am-2pm
Phone: 905-471-2967

Markham Mews Medical Clinic
4997 Hwy. 7 E
Hours: Mon-Fri 9am-9pm
Sat 9am-3pm
Sun/Holidays 10am-3pm
Phone: 905-475-3995

Markham Walk-In Medical Clinic
5293 Hwy 7 E, Ste 209
Hours: Mon, Tues 9am-7pm
Wed, Thurs 9am-5pm
Fri 9am-2:30pm
Sat/Sun/Holidays-call for details
Phone: 905-294-7111

Shopper's Drug Mart
Hwy 7 & Ninth Line
6579 Highway 7 E
Hours: Open 24/7, 365 days
Phone: 905-294-3333

Patients
supplied by code-behind
Total Patients: 42
Being Treated: 28
Waiting: 14
Estimated Wait Time
Current wait is approximately 1 hours, 29 minutes 1.5 hrs Last Update 7:36 PM
Due to rapidly changing demands in the Emergency Department and the need to see the sickest patients first, your own wait time may be more or less than the time displayed here.

What is a wait time?

The wait time presented here refers to the time between being assessed by a triage nurse and seeing a doctor or nurse practitioner.

What do the patient numbers mean?

Being Treated = Patients who have had an initial assessment completed by a Physician or Nurse Practitioner.
Waiting = Patients who have not yet had an initial assessment by a Physician or Nurse Practitioner.

What does the graph represent?

The graph represents the 90th percentile wait time to see a doctor or nurse practitioner at different times of the day and is based on data for the past 30 days. The ‘now’ bar represents the current time of the day.

Wait time trends over 24 hours

The following graph represents the 90th percentile wait times averaged over the last 30 days.

Disclaimer

Markham Stouffville Hospital's emergency department wait times are provided for general information only. Please be advised that wait times can change significantly and immediately, without warning, and are therefore not guaranteed. Patients will be seen in the emergency department based on their medical condition and the severity of their situation.

Due to rapidly changing demands in the emergency department and the need to see the sickest patients first, your own wait time may be more or less than the time displayed on this website.

The displaying of wait times on Markham Stouffville Hospital's website is for general information only and is not medical advice, or a recommendation that you choose a different emergency department.

Markham Stouffville Hospital clearly disclaims all liability for the use of this information, and for any claims, actions, demands, or suits arising from such use.

Markham Stouffville Hospital does not assume, and is not responsible for any liability whatsoever arising from any person’s use of this website, including any decisions made about their personal health as a result of using this website.

Frequently Asked Questions

What are Emergency Wait Times?

Emergency wait times can be many things: the length of wait to be triaged, the length of wait to see a nurse, the wait to see a doctor or nurse practitioner and the wait until discharge home or to an inpatient floor. For the purpose of the information posted above, wait time refers to the length of time between being assessed by a triage nurse and seeing a doctor or nurse practitioner.

How will I be assessed for my turn to be seen?

The emergency department does not work on a first come, first served system. It’s important to know that critical patients will be seen first, whether they arrive on their own or via ambulance. Upon arrival in the department, you will be assessed using the Canadian Triage and Acuity Scale (CTAS). You will be seen by a doctor or nurse practitioners based on that assessment. In simple terms, the sickest patients will be seen most quickly.

How do you calculate Emergency Department wait times?

We measure the wait time posted above as the time from when you are assessed by a triage nurse until the time you see a doctor or nurse practitioner for assessment. Because new patients arrive frequently, estimated wait times can change significantly.

Your personal experience may vary from these posted wait times based on a number of factors:

  • Patients with more life-threatening situations arriving in the Emergency Department after you
  • Volume of patients waiting to be seen compared to the number of doctors or nurse practitioners working

Who updates the wait times on your website? How often is it refreshed?

The computer system that supports our wait times information is powered by Oculys®. Oculys’ web-based software takes historic and real-time data from our internal reporting systems and turns it into an understandable report, similar to the weather forecast. Just like the weather, it is important to understand that the data posted here represents the most current information about the chance or probability of waiting for a certain time. This automated system refreshes the data in real-time, ensuring the most accurate information available, and is what allows us to provide this information externally.